FAQs

GENERAL
1. Can I order a print using my own image?
2. What payment options are available?
3. What size of prints are available?
4. Are designs limited or will they be available forever?

MOUNTING
1. How are prints mounted?
2. How do I mount my print properly?
3. Which surface should I mount my print to?
4. Can the mounting be removed from the wall?
5. Is there any alternative way of mounting prints to my wall?

SHIPPING & RETURNS
1. What countries do you ship to?
2. Can I track the status of my delivery?
3. What if my order arrives damaged or incomplete?
4. Can I return my order?
5. Can I have an invoice for my purchase?

ARTISTS
1. How do I become an artist on mpgo?
2. Do I have to pay to become an artist at mpgo?
3. Does artwork undergo a selection process?
4. Are there any requirements for my artwork?
5. How do I provide my artwork?
6. Can artists set the price of prints?
7. How does mpgo manage copy writes and licencing?
8. How long does it take to become an artist?
9. Do you offer prints on other selling platforms?

General

Can I order a print using my own image?
Yes! You can order a unique custom print with our uploader tool.

What payment options are available?
You currently offer several payment options including PayPal, Credit Card, and Google Pay

What size of prints are available?
We currently offer standard prints in the size of DIN A2 (297 x 420 mm) and A3 (420 x 594 mm)

Are designs limited or will they be available forever?
All designs and collections offered by Artists are potentially limited. The amount of time they are available is decided by the individual Artist.

Mounting

How are prints mounted?
Prints can be mounted with a Velcro mounting which is included with each print.

How do I mount my print properly?
To mount your print, please refer the mounting instructions included with your delivery.

Which surface should I mount my print to?
We recommend mounting prints to flat, untextured surfaces. Although prints may also be mounted to wallpapered walls, we cannot guarantee that your specific wallpaper will be sufficient.

Can the mounting be removed from the wall?
As to ensure that prints hold, we use high strength mounting adhesive. As with any form of mounting, we cannot guarantee that this will not leave a mark or residue.

Is there any alternative way of mounting prints to my wall?
Although it is possible to mount prints with other forms of adhesives, we cannot guarantee the results.

Shipping & Returns

What countries do you ship to?
We currently ship primarily in UK, with FREE delivery on all purchases. However, our aim is to offer European and worldwide shipping.

Can I track the status of my delivery?
Yes! As soon as your order is processed and dispatched you will receive a dispatch confirmation and tracking number via email.

What if my order arrives damaged or incomplete?
Before contacting us, we ask that you check the contents of your parcel thoroughly. Of course, in the unlikely event of a defect or missing component we are happy to provide a replacement or refund for your purchase.

Can I return my order?
If you are unhappy with the item which you have received, you have up to 30 days to request a return.

Can I have an invoice for my purchase?
Of course! If you require an invoice for your purchase, please contact us with your order number and we will send you a PDF copy.

Artists

How do I become an artist on mpgo?
To become an artist please contact us

Do I have to pay to become an artist at mpgo?
No! Becoming an artist at mpgo.co.uk is absolutely free.

Does artwork undergo a selection process?
At mpgo our aim is to give artists and creators the freedom to present their artwork in its true form. Generally, the only reason a piece of artwork would be refused is if the finished print quality of the image is not sufficient. After all, we strive to ensure all prints are of the highest possible quality for artists and buyers.

Are there any requirements for my artwork?
Yes! Images must be of a specific quality for us to ensure a high definition print standard. Images can be sent in JPEG, PNG, or PDF format, no higher than 20MB, with a specific aspect ratio. Further details regarding artwork dimensions will be provided during the registration process. We also request that images do not contain brand logos, borders, or watermarks.

How do I provide my artwork?
Artwork will be requested via email and can be sent over via email, WeTransfer, Dropbox, or a Google Drive link.

Can artists set the price of prints?
No! All artwork prints are offered at a standard price.

How does mpgo manage copy writes and licencing?
Before providing your artwork, we will request that you complete a licensing agreement. You will still have control over the rights of your artwork, but we will be allowed to offer your work through our website and other selling platforms.

How long does it take to become an artist?
We aim to complete the enrolment within 72 hours. Once your artwork has been checked, and all information we require has been reviewed, your work will be listed for sale on our website.

Do you offer prints on other selling platforms?
Yes! Besides the mpgo website, we also offer prints on Amazon and eBay. To provide artists with more exposure, prints may also be listed on these platforms.